FAQ

Customer Service 

If you do not find the answer to your question below, please contact us directly with any questions or comments you may have.

Email: info@shakiraaz.com.au

Phone: 61 40 38 53 703 (Australia only) 6.30-9.30pm

Handmade Articles

All handmade articles have slight imperfections, which cannot be treated as a faulty product. No two handmade articles are identical.

 Return  | Ordering  | Payment, Pricing & Promotions  |  Delivery  | Item Out Of Stock

Return

1. Return Policy

We are committed to customer satisfaction. If you receive any products that you are unhappy with for any reason, simply return to us within a 7 days period, in the condition that you received it, and we will gladly exchange or refund*. Please send a return request to  Shakiraaz Customer Service via e-mail at info@shakiraaz.com.au

*Refunds not applicable on sale or promotional items.

Steps for a return:     

1. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a   satchel as we are not able to accept them if damaged. 

2. Affix an address label to your package, making sure you cover or remove original shipping label. 

3. Our address is: PO Box 2012 (University Hill), Bundoora, Victoria 3083, Australia 

4. Send off via your local Post Office. For security and peace of mind, we strongly suggest you insure with registered post.

5. Once we receive, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible.

6. To keep you informed, we will send an email confirming your refund or new product, and how it is being processed to your original form of payment.If an item is being returned for credit, no credit will be issued until the item has been inspected.

2. How long will it take to refund a customer?

It may take 4-5 business days for your return to reach us. Once it is received and inspected (usually within 72 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 1-5 business days after your credit is applied for it to post to your account.

3. What is the refund criteria for product returns?

Any returned item must be in perfect condition, with no damage to the item or the packaging.

Ordering

The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard). Once you have processed your order online, you will receive an email confirming that the order and payment have been received.

Currently, we are not taking orders via phone or email, We will let you know in the future if we begin taking orders via phone or email.

1. Where can I find Promo coupon codes?

Shakiraaz.com occasionally send out timely emails with coupon codes and special offers for Shakiraaz subscribers. All you have to do is opt-in to receive email from shakiraaz.com.au home page. Click here to subscribe and save with coupons!

But that isn't all! We also post exclusive promos and coupons for our Facebook fans, so be sure to like us on Facebook.

2. How do I use promo coupon codes during checkout?

i. The coupon code box is in your cart. The prompt is located at the bottom of your cart, just below the items on the left side.

ii. Enter your coupon code in the blank box and then click on the button that says "Apply." You will see the discount applied to the total at that time!

iii. You can use only one promo coupon code per order.

If there is no discount reflected in your total after you hit "Apply", it is because the promo coupon code is invalid, or expired. Please double check your spelling and try again, or email us at info@shakiraaz.com.au for further assistance. 

Payment, Pricing & Promotions

1. What are the options that will be provided for credit card payments?

We accept only Visa and Mastercard payments

2. Do you accept cashier's check or Money order payments?

Currently, we are not accepting check or money order payments

3. Will there be any sales tax, etc on any of the items?

All the prices on our website is inclusive of 10% GST (Good & Services Tax ) and prices quoted on the website are in Australian dollars ($AUD)

Shipping & Delivery

1. How long will it take to deliver an order?

Orders received will be posted within 24 hours where possible and it will be delivered anytime between 1-7 business working days.

2. How will customer know if their order is placed successfully?

Customer will receive an email with an order ID once the order is successfully placed. The email will have all the details related to the order.

3. What will be mode of delivery? 

Deliveries within Australia will be sent via standard Australia Post

4. What is the charges for standard shipping?

Australia Post delivery charges will apply, unless free delivery or flat rate for the item has been specified on our website. Australia Post delivery charges are influenced by the size and weight of the product(s) you have ordered, and the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart.

 5. Do you ship to my country?

During signup to create your account we will ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

 Item out of stock

If an item on the site is showing out of stock, please email us  on info@shakiraaz.com.au and will do our best to order it in where possible.